Job description
– Answer customer inquiries: Provide assistance to customers regarding flight bookings, reservations, cancellations, and any other inquiries they may have.- Handle complaints: Address and resolve customer complaints in a professional and timely manner to ensure customer satisfaction.- Process bookings: Assist customers in booking flights, managing reservations, and making changes to their travel itinerary.- Provide information: Furnish customers with relevant information such as flight schedules, baggage allowances, and airline policies.- Coordinate with other departments: Collaborate with different departments within the airline to ensure smooth operations and resolve customer issues effectively.Skills and Expectations:- Excellent communication skills: Ability to communicate clearly and effectively with customers to provide satisfactory service.- Customer-oriented approach: Dedication to meeting customer needs and ensuring their overall satisfaction.- Problem-solving skills: Capability to think quickly and find solutions to customer issues in a fast-paced environment.- Attention to detail: Precision in processing bookings and managing customer information accurately.- Ability to work under pressure: Capacity to handle demanding situations and resolve customer complaints gracefully.
• Experience
0 – 1 Years
• No. of Openings
36
• Education
10th Pass
• Role
Airline Customer Service Executive
• Industry Type
Aviation / Airline / Aerospace
• Gender
[ Male / Female ]
• Job Country
India
• Type of Job
Full Time
• Work Location Type
Work from Office
• Face interview location
Kolkata